Frequently Asked Questions (FAQ)

1. How long does order processing take?

We process all orders within 1-3 business days. Once your order ships, you'll receive a confirmation email with tracking details.

2. How long does shipping take?

Delivery typically takes 5-7 business days within the U.S., depending on your location and the shipping method selected at checkout. International delivery times vary.

3. Do you ship internationally?

Yes! We offer worldwide shipping to most countries. Shipping costs and delivery times will be calculated at checkout.

4. Can I track my order?

Absolutely! Once your order ships, you'll receive an email with a tracking number and a direct link to monitor your package's journey.

5. What is your return/exchange policy?

We accept returns and exchanges within 30 days of purchase, provided items are unused, undamaged, and in original packaging. Contact our support team at Support@permacalm.com to initiate a return.

6. What if I receive a defective or wrong item?

Contact us immediately (within 7 days of delivery) at help@amzonliquidate.com if you receive a defective, damaged, or incorrect item. We'll resolve the issue promptly.

7. Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within 24 hours of placement. Contact us as soon as possible if changes are needed.

8. What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), along with other secure payment options available at checkout.

9. Do you offer discounts or promotions?

Yes! We regularly run exclusive promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

10. How do I contact customer support?

Reach us anytime via email at Support@permacalm.com We aim to respond to all inquiries within 24-48 hours during business days.

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Thank you for choosing Dermacalm